Terms of Service
Level 99 · Last updated: July 21, 2026
These Terms of Service ("Terms") govern your use of level99.co (the "Site") and the services offered by Level 99 (registered as Level 99 Anthony G Ellsworth Sole Mbr; referred to here as "Level 99," "we," "us," or "our"). By using the Site, submitting a form, or engaging our services, you agree to these Terms.
1. Services
Level 99 provides revenue operations consulting and implementation services, including CRM architecture, workflow automation, and agentic AI systems. The specific scope, deliverables, fees, and timeline of any engagement are defined in a separate written agreement, proposal, or order form between you and Level 99. If those documents conflict with these Terms, the engagement documents control.
2. Fees & Payment
Pricing displayed on the Site (including set-up fees and monthly subscriptions) is a summary and may change. Fees for an engagement are those stated in your agreement or invoice. Unless otherwise agreed in writing: set-up fees are due before work begins, subscriptions are billed monthly in advance, and payments are non-refundable once the corresponding work has been performed.
3. Client Responsibilities
- Provide timely access to the systems, accounts, and information reasonably needed to perform the services.
- Ensure you have the right to grant us access to any third-party platforms (CRM, communication tools, data sources) used in your engagement.
- Use the systems we build in compliance with applicable laws, including telemarketing and messaging laws (e.g., TCPA) and the acceptable-use policies of the underlying platforms.
4. SMS Communications
Level 99 operates an SMS text-messaging program for users who opt in through our contact form. The form offers two separate, optional SMS opt-ins, each with its own checkbox that is unchecked by default: one for transactional messages (appointment confirmations, appointment reminders, account updates, and replies to your inquiry) and one for marketing and promotional messages (offers, promotions, and updates about our services). You only receive the category or categories of messages you opt into, and checking a box is never required to submit the form or use our services.
- Message frequency varies.
- Message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Opt out at any time by replying STOP to any message.
- For help, reply HELP or contact us at marketing@level99.co.
- Consent to receive text messages is not a condition of purchasing any goods or services.
- SMS opt-in is limited to individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years old.
- SMS opt-in consent and phone numbers collected for SMS purposes are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
Additional details on how we handle information collected through the SMS program are in our Privacy Policy.
5. Intellectual Property
The Site and its content (text, graphics, logos, design) are owned by Level 99 or its licensors and protected by law. Upon full payment, you receive ownership of custom configurations and workflows built specifically for your engagement, excluding our pre-existing tools, templates, frameworks, and know-how, which we license to you for use within the delivered systems.
6. Third-Party Platforms
Our services are built on third-party platforms (such as CRM, automation, and AI providers). We do not control those platforms and are not responsible for their availability, pricing changes, or acts and omissions. Your use of those platforms is governed by their own terms.
7. Disclaimers
THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WHILE WE DESIGN SYSTEMS INTENDED TO IMPROVE REVENUE OPERATIONS, WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOME, REVENUE RESULT, OR PERFORMANCE METRIC. EXCEPT AS EXPRESSLY STATED IN AN ENGAGEMENT AGREEMENT, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVEL 99'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LEVEL 99 IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL LEVEL 99 BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.
9. Indemnification
You agree to indemnify and hold Level 99 harmless from claims arising out of your misuse of the Site or services, your violation of these Terms, or your violation of applicable law (including messaging and telemarketing regulations) in your use of systems we configure.
10. Termination
Either party may terminate an ongoing subscription engagement per the terms of the applicable agreement. We may suspend or terminate Site access at any time for conduct that violates these Terms or harms the Site or other users.
11. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Florida, and the parties consent to their jurisdiction.
12. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the latest revision. Continued use of the Site after changes constitutes acceptance.
13. Contact
Level 99
Email: marketing@level99.co