Terms of Service

Level 99, LLC · Last updated: July 2, 2026

These Terms of Service ("Terms") govern your use of level99.co (the "Site") and the services offered by Level 99, LLC ("Level 99," "we," "us," or "our"). By using the Site, submitting a form, or engaging our services, you agree to these Terms.

1. Services

Level 99 provides revenue operations consulting and implementation services, including CRM architecture, workflow automation, and agentic AI systems. The specific scope, deliverables, fees, and timeline of any engagement are defined in a separate written agreement, proposal, or order form between you and Level 99. If those documents conflict with these Terms, the engagement documents control.

2. Fees & Payment

Pricing displayed on the Site (including set-up fees and monthly subscriptions) is a summary and may change. Fees for an engagement are those stated in your agreement or invoice. Unless otherwise agreed in writing: set-up fees are due before work begins, subscriptions are billed monthly in advance, and payments are non-refundable once the corresponding work has been performed.

3. Client Responsibilities

4. SMS Communications

If you opt in to text messages from Level 99, messaging terms are described in our Privacy Policy. Message frequency varies; message and data rates may apply; reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

5. Intellectual Property

The Site and its content (text, graphics, logos, design) are owned by Level 99 or its licensors and protected by law. Upon full payment, you receive ownership of custom configurations and workflows built specifically for your engagement, excluding our pre-existing tools, templates, frameworks, and know-how, which we license to you for use within the delivered systems.

6. Third-Party Platforms

Our services are built on third-party platforms (such as CRM, automation, and AI providers). We do not control those platforms and are not responsible for their availability, pricing changes, or acts and omissions. Your use of those platforms is governed by their own terms.

7. Disclaimers

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WHILE WE DESIGN SYSTEMS INTENDED TO IMPROVE REVENUE OPERATIONS, WE DO NOT GUARANTEE ANY SPECIFIC BUSINESS OUTCOME, REVENUE RESULT, OR PERFORMANCE METRIC. EXCEPT AS EXPRESSLY STATED IN AN ENGAGEMENT AGREEMENT, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVEL 99'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO LEVEL 99 IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL LEVEL 99 BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA.

9. Indemnification

You agree to indemnify and hold Level 99 harmless from claims arising out of your misuse of the Site or services, your violation of these Terms, or your violation of applicable law (including messaging and telemarketing regulations) in your use of systems we configure.

10. Termination

Either party may terminate an ongoing subscription engagement per the terms of the applicable agreement. We may suspend or terminate Site access at any time for conduct that violates these Terms or harms the Site or other users.

11. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Florida, and the parties consent to their jurisdiction.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest revision. Continued use of the Site after changes constitutes acceptance.

13. Contact

Level 99, LLC
Email: marketing@level99.co