Case Studies // Field Reports
What we built. What changed.
Real builds for real clients: the problem, what we built, what changed — and the efficiency math, shown so you can check it.
A live performance scoreboard for North Energy's concierge team
Eight concierges tracked their own performance in a spreadsheet none of them ever saw rendered back. We put it on the office wall as a live scoreboard that reads the same sheet, updates every five minutes, and changed nothing about how they work. About three weeks, and on its first run it caught three metrics copied from the month before.
Read the case studyAn AI sales coordinator for FrontPorch's inbound vendor line
FrontPorch was losing a third to half of its inbound vendor calls to voicemail, most of them after hours. We built an AI coordinator that answers at any hour, handles what a sales coordinator would, and books straight onto rep calendars. Live in under a week, and more than 20 of the first 60-odd calls became appointments that used to be voicemails.
Read the case studyAn AI support agent for North Energy's ops and sales teams
North Energy's staff ask an AI agent instead of digging through 73 files — ops pulls permit contacts and warranty terms, reps pull scripting and finance details live at the customer's table. Answers in under 30 seconds instead of minutes of folder digging, sources named every time. Live in about a week.
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